You may request a refund within 14 days from the date of purchase, should you encounter any issues with your order.
To qualify for a refund, the following conditions must be met:
• The product must be unused.
• Its presentation and consumer properties must be preserved, including the absence of any signs of wear, and the original tag and undamaged packaging must be intact.
• The request must be made within 14 calendar days of the purchase date.
Please contact us via email at tuttiitesori@gmail.com to initiate the refund process. You may send the jewelry for return via any courier service to the following address: Via Gaetano Donizetti, 9 Varese 21100 Italy.
Upon receipt of the returned goods at our warehouse, we will process the refund within 14 days.

To facilitate the refund process, kindly follow these steps:
1. Email tuttiitesori@gmail.com and attach a photo of the jewelry.
2. We will contact you to arrange the return shipping method and date.
3. Send the jewelry back to us. The shipping costs are to be covered by the customer.
4. Once the jewelry reaches our facility, we will confirm receipt.

We appreciate your continued support and loyalty!